Social & Community Software Solutions

Running community operations for overseas Chinese markets is hard because the channels are fragmented — WeChat, WhatsApp, LINE and Telegram each hold a slice, and which channel a customer came from and how far the conversation got often lives on somebody phone. These systems consolidate conversations and customer profiles in one place.

• Unified inbox across channels
• Community and first-party audience management
• Content distribution and engagement data
• Support collaboration and ticketing