
The Medical Escort Mini Program Hospital Care & Escort System connects patients, families, medical escorts and service providers, covering hospital service browsing, escort appointments, order execution and service management in one platform — a companion for every visit, with easier appointments. On the user side, shoppers locate their city, search a hospital or service, choose from all services, escort services, care services or errands services, then confirm time, location and patient details before placing the order. Escorts accept orders and update execution status so progress is trackable in real time, while service providers and the platform manage projects, staff, orders and service quality centrally — safer escort services and smoother medical visits.
| Side | Module | Functions |
|---|---|---|
| User Side (Mini Program / App) | Home & Service Discovery | City location with switching (for example Shenzhen); search by hospital or service name; a professional-escort banner promising full-range escort and thoughtful care; service entry categories for all services, escort services, care services and errands services; popular hospitals list with a More entry |
| User Side (Mini Program / App) | Booking & Ordering | Select a service item and price (for example Escort Service – Consultation Companion at 322.00 per time); choose the hospital and department (for example Internal Medicine – Cardiology); pick the appointment time and place online; fill in patient information and contact; order submitted state with a payment deadline reminder |
| User Side (Mini Program / App) | Orders & Progress Tracking | Order details showing service, hospital, department, appointment time and escort (marked to be assigned when pending); order status distinguishing pending payment, in progress, completed and canceled; service progress shown as assigned, in progress and completed; messages and customer service for questions and exception feedback |
| Escort Staff Side | Task Acceptance & Execution | My Services grouped into in progress, completed and canceled; list showing service type, time, patient, status and action; service types covering errands service, consultation escort, inpatient escort and full escort service; Process, In Progress and View actions to take and advance orders; confirm time and place and update execution status |
| Service Providers & Platform | Projects & Staff Management | Maintain escort, care and errands service items with pricing; escort staff management and dispatch coordination; sync of user and escort information; order management and status tracking; service quality and review management; reviews and operations analytics that build service records and operational data |