
An online consultation platform built for internet hospitals, covering hospital departments, doctor recommendations, multi-mode consultations, online payments and member services — helping users find doctors more efficiently and consult online more flexibly. Patients search hospitals and departments, review doctor qualifications and ratings, start a consultation by text, voice, video or phone, fill in patient information and symptoms, and confirm payment in one flow. Doctors maintain their service items and handle incoming consultations, while hospitals and platform operators manage departments, doctors, orders and member services in one place.
| No. | Function | Description |
|---|---|---|
| 1 | Quick Consultation | Start online consultations instantly |
| 2 | Find Hospitals | Browse hospital rankings and info |
| 3 | Find Departments | Search departments and services |
| 4 | Doctor Recommendations | View doctor ratings and patient reviews |
| 5 | Department Details | Understand department info and consultation methods |
| 6 | Multi-mode Consultation | Support text, voice, video and phone |
| 7 | Patient Information | Fill in patient info and medical history |
| 8 | Online Payment | Confirm service items and payment amount |
| 9 | Consultation Orders | Track order and consultation status |
| 10 | Member Center | Manage benefits, privileges and services |
| Side | Module | Functions |
|---|---|---|
| Patient Side | My Center | Masked mobile number and user ID; counters for My Orders, My Consultations and Coupons; "VIP Member, Enjoy More Consultation Benefits" with an Upgrade Now entry; My Orders grouped into Pending Payment, In Consultation, To be Reviewed and Completed; "Have a Consultation Code? Enter Now" banner; Common Tools covering Health Records, Prescription Records, Follow-up Reminders, Bill Information, Address Management, Customer Service, Settings and Help |
| Patient Side | VIP Membership | Limited-time offer priced at $0.01 (from $1.00) with a Purchase Now action; "Enjoy exclusive benefits for 30 days, with more privileges coming soon"; Member Privileges including Priority Appointment (book faster, see doctors sooner), Free Follow-up Consultation (follow-up at no extra cost), Phone Consultation (unlimited calls with doctors), Prescription Discounts (exclusive discounts on medicines) and Three A Private Doctor Service (personalized care by a dedicated doctor) |
| Patient Side | Consultation Orders & Payment | Consultation services with text, voice, video and phone consultations available: Image Consultation $200 /time, Phone Consultation $100 /time, Video Consultation $50 /time, Short Video Consultation $10 /time; Patient Information fields for Name, Gender (Male / Female) and Age; Symptoms Description for symptoms, illness, duration and previous medical history; consent to the Consultation Service Agreement and Privacy Policy; order total with view details and Confirm Payment |
| Doctor Side | Online Practice | Doctor onboarding entry; maintain service items and available consultation methods; receive and handle text, voice, video and phone consultations, plus follow-up care; publish qualifications, specialties, ratings and reviews |
| Hospital & Platform | Operations | Maintain hospital and department information; configure hospital rankings and department navigation; manage doctor listings and recommendations; manage consultation orders and status tracking; configure member services and privileges; issue coupons; run customer service and help center |