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After-Sales Service & Maintenance System
# CRM
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After-Sales Service & Maintenance System

System Overview The After-Sales Repair & Maintenance System creates digital equipment records through a one-item-one-code approach, covering QR co

Starting From
S$1,800/ license
⚡ Deploy in 3-7 天
Core Features
File ArchivingDevice File ManagementQR Code Repair & Exception ReportingWork Order Dispatch & Engineering ManagementRepair Records & ReportsMaintenance Plans & AlertsStatus Statistics & Data AnalysisOperations Dashboard
Languages
简体中文繁体中文English
Licensed & certified
Full source code
24/7 support
1-on-1 advisor
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After-Sales Service & Maintenance System feature overview

System Overview

The After-Sales Repair & Maintenance System creates digital equipment records through a one-item-one-code approach, covering QR code repairs, work order flow, engineering maintenance, repair reports, parts records and maintenance plans — digital equipment records, streamlined repairs and traceable maintenance. It combines mobile file archiving and device detail pages, an engineer-facing maintenance workspace, and a PC operations dashboard, so equipment ledgers, repair intake, work order dispatch, repair evidence and periodic maintenance are managed in one system.

Process Flow (6 Steps)

  1. File Archiving: scan to identify equipment and add equipment info to create a digital record
  2. Submit Repair: submit fault descriptions and repair requests on site
  3. Dispatch Work Order: dispatch repair tasks by failure type
  4. Engineering Maintenance: engineers take the task and advance its status
  5. Confirm Report: maintenance completion confirmation with report evidence
  6. Maintenance Reminder: auto-reminders for maintenance items coming due

Core Capabilities

  • A. Device Records & On-site Operations — Device File Management: unified maintenance of equipment models, serial numbers, locations and responsible persons; view device base info and historical records; support QR code scanning to access device files
  • A. Device Records & On-site Operations — QR Code Repair & Exception Reporting: on-site submission of fault descriptions and repair requests; upload images, videos and details; reduce manual records and duplicate entries
  • B. Work Order Maintenance & Execution — Work Order Dispatch & Engineering Management: dispatch repair tasks by failure type; track engineer progress and task status; support maintenance completion confirmation
  • B. Work Order Maintenance & Execution — Repair Records & Reports: record repair solutions, processing steps and results; support image and video uploads as evidence; generate traceable maintenance records
  • C. Operations Management & Data Analysis — Maintenance Plans & Alerts: set maintenance tasks by equipment usage; auto-reminders for due maintenance; submit maintenance results for execution
  • C. Operations Management & Data Analysis — Status Statistics & Data Analysis: view counts of online, repair, maintenance and offline devices; analyze repair frequency, response time and success rate; provide data-driven support for operations decisions

Operations Dashboard

  • Key Metrics: total devices, online, in repair and under maintenance counters
  • Device Status Distribution: share of online, in repair, under maintenance and offline devices
  • Repairs Trend: monthly work order count curve
  • Work Order Stats: new, in progress, completed and closed work order counts
  • This Month Overview: work orders, completed, completion rate and average response time

Detailed Feature List

SideModuleFunctions
Mobile (User / On-site)File ArchivingScan to identify equipment; recognize the device QR code; device info showing equipment name and serial number; device files with Add Equipment Info; QR scanning to open the device record
Mobile (Engineer)Device Details & RecordsEquipment machine details page; Message Center; product number; equipment name, image and model; device location; maintenance info (Record Maintenance, View Maintenance List, View Repair Report); learning resources (Video Tutorials, Technical Documents, Upload Videos, Upload Documents); contact customer service
Admin Console (PC)Console NavigationDashboard; Device Management; Work Order Management; Maintenance Management; Part Management; Agreement Management; Partner Management; Data Analytics; System Settings
Admin Console (PC)Operations DashboardTotal devices, online, in repair and under maintenance metric cards; device status distribution including offline share; monthly repairs trend chart; work order stats for new, in progress, completed and closed; this month overview with work orders, completed, completion rate and average response time
Admin Console (PC)Work Orders & MaintenanceDispatch repair tasks by failure type; track engineer progress and task status; maintenance completion confirmation; record repair solutions, processing steps and results; image and video uploads as evidence; set maintenance tasks by equipment usage; auto-reminders for due maintenance; submit maintenance results; parts and spare parts records

Business Value

  • Traceable Equipment: one-item-one-code digital records make base info and history available by scanning
  • Faster Repairs: on-site QR reporting of faults reduces manual records and duplicate entries
  • Clear Work Orders: dispatch by failure type with visible engineer progress and task status
  • No Missed Maintenance: periodic maintenance tasks trigger auto-reminders and results are submitted for the record
  • Data-driven Decisions: repair frequency, response time, completion rate and average handling time support operations decisions
Accepted Payments
💳 Stripe🔵 Alipay💚 WeChat Pay
Frequently Asked Questions
How are digital equipment records created?+
The system builds digital records with a one-item-one-code approach: scan to identify the equipment on site, then add equipment info. Records maintain equipment models, serial numbers, locations and responsible persons, and a later scan opens the device file with base info and historical records.
What does the on-site repair reporting flow look like?+
On-site staff scan the device QR code, then submit the fault description and repair request, uploading images, videos and details linked to the device. A work order is generated from that submission, reducing manual records and duplicate entries.
How are work orders dispatched and progress tracked?+
Repair tasks are dispatched by failure type, and managers track engineer progress and task status with maintenance completion confirmation. Engineers get a machine details page where they can record maintenance, view the maintenance list and open repair reports.
Can the repair process be evidenced and traced?+
Yes. Repair Records and Reports capture repair solutions, processing steps and results, support image and video uploads as evidence, and generate traceable maintenance records for later accountability and warranty checks.
How does the system prevent missed maintenance?+
Maintenance Plans and Alerts set maintenance tasks by equipment usage, send auto-reminders for maintenance coming due, and collect submitted maintenance results. The dashboard also counts devices currently under maintenance separately.
What data can managers see in the console?+
The operations dashboard shows total devices, online, in repair and under maintenance counters, device status distribution including offline, a monthly repairs trend, work order stats for new, in progress, completed and closed, plus this month's work orders, completed count, completion rate and average response time.

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